Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

The book that revolutionized business communications has been up to date for today’s workplace.

This new edition addresses issues that have arisen in recent years. You’ll discover ways to:

• Respond when someone initiates a An important conversation with you
• Identify and address the lag time between identifying a problem and discussing it
• Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a An important conversation and suffer the consequences; deal with the conversation poorly and suffer the consequences; or apply the lessons and strategies of An important Conversations and give a boost to relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, An important conversations have a profound have an effect on on your career, your happiness, and your future. With the skills you learn in this book, you can never have to worry about the outcome of a An important conversation again.