Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

The book that revolutionized business communications has been up to date for today’s workplace. Crucial Conversations provides powerful skills to verify every conversation—especially difficult ones—leads to the results you wish to have. Written in an engaging and witty style, the book teaches readers how to be persuasive quite than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll discover ways to:

• Respond when someone initiates a An important conversation with you
• Identify and address the lag time between identifying a problem and discussing it
• Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a An important conversation and suffer the consequences; deal with the conversation poorly and suffer the consequences; or apply the lessons and strategies of An important Conversations and give a boost to relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, An important conversations have a profound have an effect on on your career, your happiness, and your future. With the skills you learn in this book, you can never have to worry about the outcome of a An important conversation again.